Having received the title of "The
World's Best Regional Airline" in 2012 and "The World's Best Economy
Class" in 2013, Indonesia’s flag carrier, Garuda Indonesia was again
awarded "The World's Best Cabin Staff" by renowned flights reviewer, Skytrax, on Tuesday, 15th July 2014.
The award is based on a global customer
satisfaction survey conducted by Skytrax of more than 18 million
passengers during the period between August 2013 and May 2014. In this
survey, Garuda Indonesia managed to outrank Hong Kong’s Cathay Pacific
Airways and Singapore Airlines, in terms of cabin staff performance.
In addition to the award for World's
Best Cabin Staff , Garuda Indonesia was also nominated in several other
categories for the World Airline Awards, including: Best Business Class
Comfort Amenities, Best First Class Comfort Amenities, Best Airline
Staff Service in Asia, World's Best Economy Class, and The World's Best
Airline.
The award was handed to Garuda Indonesia CEO, Emirsyah Satar, by CEO of Skytrax, Edward Plaisted, at the Farnborough International Airshow 2014, - the biggest air show in the world - in London, England.
"Being awarded The World's Best Cabin
Staff 2014 is certainly an honor for all of Garuda's dedicated employees
- and in particular our cabin crew, who are wholeheartedly committed to
the advancement of Garuda Indonesia and have embraced the challenge
together to achieve the level of Service of Excellence" stated Emirsyah
Satar as reported by antaranews.com.
“I believe that this award will serve as
further inspiration for Garuda and her employees to remain committed
and further improve themselves, just as it will also, as a firm, mark
another milestone in recognition of the sustained development which we
have continued to make over recent years, not only in terms of services,
but also throughout all aspects of our company", added Emirsyah.
In 2009 Garuda Indonesia introduced its
distinctive service, the "Garuda Indonesia Experience", which is a
service concept based on Indonesia's rich cultural heritage. This unique
service blends the country's warm and gracious hospitality as well as
its unique atmosphere with the airline's professional service, which
places priority in safety and comfort. By offering products and services
based on Indonesian culture and hospitality, the Indonesian passengers
travelling abroad can feel themselves at home during their flight on
Garuda Indonesia, while foreign visitors can feel the hospitality and
nuances that are uniquely Indonesia, even before they arrive in the
country.
Sources: antaranews, indonesia.travel
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