National flag carrier Garuda Indonesia launched on Friday a premium check-in counter at the country’s main gateway, Soekarno-Hatta International Airport in Cengkareng, Banten, to improve its services to its passengers.
The launch of the new counter was carried out by the airline's president director, Emirsyah Satar, who was accompanied by state-owned airport operator Angkasa Pura II's president director, Tri Sunoko.
“The premium check-in facility is part of our ongoing commitment to deliver the best service to our passengers and to show our appreciation to our premium customers,” Emirsyah said in a statement sent to The Jakarta Post.
“We hope this new service will make the journeys of our business-class passengers and Garuda Frequent Flyer (GFF) Platinum cardholders more convenient and comfortable," he added.
The counter is located between Soekarno-Hatta’s Terminal 2E and 2F.
With this new service, premium-class passengers can check-in, pay their passenger service charges or airport tax, make reservations or reroute their flights. For GFF Platinum cardholders, the airline provides personal service assistant (PSA) facilities to help them with their check-ins and other travel document processes.
After checking-in, domestic-route customers can await their flights in the airline’s domestic executive lounge, while international travelers can process their immigration check-in at Garuda's international executive lounge.(Jakarta Post)